Frequently asked questions, important information
How does the shopping cart system work?
You can place a hold on products without obligation by clicking on the Add to shopping cart button. You can view your shopping cart at any time by clicking on the Shopping cart button and remove products from the shopping cart by clicking on the Delete button. If you want to buy the products in the shopping cart, click on the To checkout button.
Do I need to register?
After selecting the products, you will be asked to enter your details. The mandatory information is marked with an asterisk. Optionally, you can open a customer account and after entering your user name and password place orders without having to re-enter your address details.
When will my order become binding?
You can check your information again on the order page. By clicking on the Buy/order for a fee button you complete the order process. You can cancel the operation at any time by closing the browser window. On the individual pages, you will find further information, e.g. on correction options.
Our products are individually manufactured according to your specifications. Once your order confirmation has been approved, the contract cannot be rescinded, Section 312g para. 2 No. 1 German Civil Code (BGB). (See also our General Terms and Conditions Section 8)
Will the contract text be stored?
We store the contract text. The order data and the General Terms and Conditions will be sent to you by email. If you activate the XY option, you can also view your past orders in our customer login area. You can view, print, and save the General Terms and Conditions here.
Note according to the Battery Act
Since our shipments may contain batteries and rechargeable batteries, we are required by the Battery Act (BattG) to inform you of the following: Batteries and rechargeable batteries must not be disposed of as household waste, but you are legally obligated to return used batteries and rechargeable batteries. Waste batteries can contain harmful substances that, if not stored or disposed of properly, can harm the environment or your health. However, batteries also contain important raw materials such as iron, zinc, manganese, or nickel and can be recycled. After use, you can either send the batteries back to us or return them to us in your immediate vicinity (e.g. at retail or municipal collection points or in our shipping warehouse) free of charge. Dispensing at points of sale is limited to end-users for normal quantities as well as those used batteries which the distributor carries or has carried as new batteries in its assortment.
The symbol with the crossed-out garbage can means that you are not allowed to dispose of batteries
and rechargeable batteries in household waste. Under this symbol, you will also find
the following symbols with the meanings listed below:
Pb: Battery contains lead
Cd: Battery contains cadmium
Hg: Battery contains mercury